01Return Eligibility
We offer a 30-day return window from the date of delivery for unopened, unused products in their original sealed packaging. Because Zyro Life products are consumable health and wellness formulations, opened or used products cannot be returned for hygiene and health safety reasons, except in the case of a verified defective, damaged, or incorrect item received.
02Non-Returnable Situations
- Products that have been opened, used, or have broken tamper-evident seals (unless defective/incorrect).
- Products returned without their original outer packaging or requested past the 30-day window.
- Free gifts, samples, or promotional items included alongside an order.
03How to Initiate a Return
- Contact our customer care team via the Contact Us page or email us at support@zyrolife.com within 30 days of delivery, providing your order number and return reason.
- Our support team will verify eligibility and provide return instructions along with designated return warehouse details.
- Pack the items securely and ship them back using a traceable courier or hand them over to our reverse-pickup partner where available.
04Damaged, Defective, or Wrong Item
If you receive an item that is damaged, defective, or incorrect, please reach out to us within 48 hours of delivery with clear photographs of the product, outer carton, and shipping label. We will promptly arrange an expedited free replacement or a full refund.
05Refund Method & Timeline
All refunds are credited directly back to the original payment source utilized at checkout (UPI, credit/debit card, or net banking).
Refunds are initiated within 7–10 business days after the returned product is received and clears quality inspection at our facility. Processing times may vary depending on your issuing bank or payment gateway.
06Order Cancellations
Orders can be cancelled free of charge prior to dispatch, resulting in a full refund to the original payment method. Once an order has shipped from our warehouse, cancellation is no longer possible, but eligible sealed products may be returned upon delivery following the standard return procedure.
07Subscription Orders
To manage, modify, or pause active subscriptions, visit your account dashboard or contact support. Cancelling a recurring subscription prevents future automated billing cycles but does not automatically return orders that have already been shipped or delivered.