Privacy Policy

01Overview & Scope

This Privacy Policy explains how ZYRO VIDA LIFESCIENCES PRIVATE LIMITED ("Zyro Life", "we", "us", "our") collects, uses, and protects your personal data when you use this Site, in accordance with the Digital Personal Data Protection Act, 2023 (DPDPA) and other applicable Indian laws and regulations.

02Information We Collect

• Account & order data: name, email address, phone number, shipping/billing address, and order transaction history.
• Payment data: securely processed by authorized RBI-compliant payment gateway partners; we do not store full credit/debit card numbers on our servers.
• Usage data: pages viewed, browser type, device information, IP address, and cookie records (see below).
• Communications: customer queries, feedback, or support messages submitted via forms, email, or chat.

03How We Use Your Information

• To fulfill and deliver your orders accurately and promptly.
• To manage customer accounts, billing, and transactional notices.
• To provide customer support and address service requests.
• To send order tracking updates and, with your consent, promotional communications.
• To optimize website performance, enhance security, and prevent fraudulent activity.

04Cookies & Tracking

We use cookies and related technologies to preserve your active session, remember cart items, and understand how visitors interact with the Site. You can configure cookie preferences through your web browser; note that disabling certain cookies may affect website functionality.

05Sharing With Third Parties

We share personal data solely as required to operate our services, including with: secure payment gateway providers, courier and logistics partners for shipping fulfillment, communication service providers for order notifications, and verified analytics partners. All third-party providers are subject to strict data protection obligations. We do not sell your personal data.

06Data Storage & Security

We implement appropriate technical and administrative safeguards to protect your personal data against unauthorized access, alteration, disclosure, or loss. While we adhere to industry-standard security protocols, no digital transmission method is completely invulnerable.

07Your Rights Under the DPDPA

As a Data Principal under the Digital Personal Data Protection Act, 2023, you hold the following rights:

• Access a summary of personal data held about you and processing activities undertaken.
• Request correction or updating of inaccurate, outdated, or incomplete data.
• Request erasure of your personal data, subject to legal or statutory retention mandates.
• Withdraw previously provided consent at any time without retroactive impact.
• Nominate a representative to exercise your data rights in the event of death or incapacity.
• Lodge grievances with our Grievance Officer regarding data handling.

To exercise these rights, please reach out to our Grievance Officer using the contact details provided below.

08Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was gathered, or as mandated by applicable Indian tax, financial, and regulatory requirements.

09Children's Privacy

This Site is intended for adults aged 18 and above. We do not knowingly collect personal data from individuals under 18 years of age.

10Grievance / Data Protection Contact

We may update this Privacy Policy from time to time. Any material changes will be published directly on this page.